Legal

Scope of service

Last updated 18 September 2026

This page sets out exactly what PropFact does, and does not do, in each of our plans and in the data tools subscription. It forms part of our Terms. For Plans 2 and 3, the written engagement agreement you sign before we start also applies, and it takes priority if the two ever differ.

The plans at a glance
The free course
The data tools subscription
Plan 1: Do it yourself
Plan 2: Do it with us
Plan 3: Done for you
What we never do
General information, not advice
Independence and referrals
Where we work
Questions

1. The plans at a glance

	Plan 1: Do it yourself	Plan 2: Do it with us	Plan 3: Done for you
Fee	Course free. Data tools optional, $40 a month	$5,000 plus GST	$10,000 plus GST
How you pay	Tools billed monthly in advance	$500 on signing, $4,500 when your purchase goes unconditional	As set out in your engagement agreement
Length	As long as you like	3 months	Until settlement of one purchase
Free course	Yes	Yes	Yes
Data tools	Optional, $40 a month	Not included. Optional, $40 a month	Not included. Optional, $40 a month
Who searches and negotiates	You	You, with our analysis and strategy	Our licensed partner agency, on your instructions
Final decision to buy	You	You	You

All prices are in Australian dollars. Each plan covers one purchase of one established house or unit.

2. The free course

The course is 18 short videos with a workbook for each, open to anyone with a free PropFact account. The first three videos can be watched without an account. The course is general education about how the Australian property market works and how to read property data. It is free in every plan and there is nothing to pay to finish it.

3. The data tools subscription

The data tools are five web tools covering every suburb in Australia: Macro Analysis, Market Screener, Market Trends, Suburb Snapshot and Market Map.

Price: $40 a month. There is no free tier and no free trial.
Separate from every plan: the subscription is not included in Plan 2 or Plan 3. In those plans we use the tools on your purchase and show you what they say. You can add your own subscription at any time if you want to use them yourself.
Billing: monthly in advance, from the day you subscribe.
Cancelling: cancel at any time. Your access continues to the end of the month you have already paid for and you are not charged again. We do not refund part months, except where the Australian Consumer Law requires it.
Upgrades: subscription fees already paid do not count toward the Plan 2 or Plan 3 fee.
Data: the data is updated weekly from public and licensed sources. Every figure shows how many sales or rentals sit behind it, and thin samples are flagged. The data can contain gaps and errors, and it describes suburbs and markets, not any particular property.

4. Plan 1: Do it yourself

For people who have the time and want to learn to buy well on their own.

What you get

The full video course and workbooks, free.
The option to subscribe to the data tools for $40 a month.

What stays with you

Everything else: choosing suburbs, searching, inspecting, working out what a property is worth, due diligence, negotiating, and managing the purchase to settlement. Plan 1 includes no one to one help.

5. Plan 2: Do it with us

For people who want to make the decisions, with an expert checking the numbers. You run your own purchase; we provide analysis and strategy, one to one, for 3 months.

Fee and payment

$5,000 plus GST in total. $500 is paid on signing. The remaining $4,500 is paid only when your purchase goes unconditional.
Refund: the $500 is refunded in full if we miss any deliverable date set out below.
If you do not buy: you have paid $500 and nothing more, and you keep every document we produced for you.
The data tools are not included. See section 3.

What we do with you

Set your brief: budget, borrowing capacity confirmed by your broker, goals, and what you will and will not accept.
Shortlist 5 to 8 suburbs from our national dataset, with the reliability of every metric disclosed.
Build a comparable market analysis with you, so you can repeat it without us.
Show you the comparable sales evidence for every property you like, and the range that evidence supports, so you can form your own view of its value. This is evidence, not a valuation.
Work through due diligence with you: title, zoning, strata records, building and pest reports, and flood and bushfire overlays.
Prepare you for negotiation: strategy, your ceiling, terms, and when to walk away.
Debrief every offer, won or lost.
Introduce brokers, conveyancers and inspectors we rate, and help you find a property manager if you are buying to rent. You engage and pay them directly.

Deliverables and dates

When	What you receive
Week 1	Your written brief and search criteria
Week 3	A shortlist of 5 to 8 suburbs, each with its reliability flag
Week 5	The comparable workbook, built with you
Before each offer	A negotiation brief you keep
When the engagement closes	Your purchase debrief

What we ask of you

Finance pre-approval within 21 days of signing, attendance at the sessions we schedule, and genuine inspection activity. If these are not met, the deliverable dates move with them and the refund in this section does not apply to the delay.

What stays with you in Plan 2

Searching for properties and attending inspections, yourself or through an inspector you engage (we can suggest names).
All contact with the selling agent. We do not contact the agent or act on your behalf.
Making offers, negotiating and bidding at auction.
Engaging and paying your conveyancer, inspectors and broker, and signing the contract.
Every decision, including whether to buy.

6. Plan 3: Done for you

For busy people, or anyone buying in another city, who want an expert to handle the purchase.

Who does the agency work. Searching for, negotiating and bidding on property on your behalf is regulated work that needs a real estate licence in the state where the property is. In Plan 3 that work is carried out by our licensed partner agency, under a buyer’s agency agreement you sign with it. Your agreement names the agency and its licence details, and sets out the fee, when it is payable, and how either side can end the engagement.

Fee

$10,000 plus GST for one purchase. The payment timing is set out in your engagement agreement before any work starts. The data tools are not included; see section 3.

What is done for you

Everything described for Plan 2.
Searching for the property and approaching selling agents.
Arranging inspections, in person or by live video walkthrough.
Talking to the selling agent and negotiating on your instructions.
Bidding at auction within the limit you set in writing.
Managing the purchase through to settlement with your conveyancer, broker and inspectors.

What stays with you in Plan 3

Setting your budget and your walk away price, in writing.
The final decision to buy, and signing the contract.
Your finance, and engaging and paying your conveyancer and inspectors.

7. What we never do, in any plan

Issue a property valuation, or anything presented as one. Only a certified practising valuer can value a property.
Hold your deposit or any money toward a purchase.
Take a commission, referral fee or any benefit from a seller, developer, selling agent, broker, conveyancer or inspector.
Give financial product, credit, legal or tax advice, or advise on self managed super, ownership structures or whether you should borrow. Those questions go to licensed advisers.
Guarantee, forecast or hint at a capital gain, rent or return.
Pressure you to buy. If the right property is not there, we say wait.

8. General information, not advice

The course, the data tools and everything on this website are general information. They do not take account of your objectives, financial situation or needs, and they are not financial, credit, legal or tax advice. Before you act, consider whether the information is right for you and get advice from a licensed professional. Past performance of a suburb or market is not a reliable guide to its future performance.

9. Independence and referrals

Only our clients pay us. When we introduce a broker, conveyancer, inspector or property manager, we receive nothing from them, in money or in kind, and you are free to use anyone you choose.

10. Where we work

All three plans are available anywhere in Australia, and sessions run by video. The data covers every suburb in the country. Our longest standing relationships with brokers, conveyancers and inspectors are in Perth; elsewhere we help you find and check local people.

11. Questions

If anything here is unclear, email hello@propfact.com.au or book a free 20 minute call before you sign anything.